THE SPRING SALE IS NOW LIVE | LIMITED TIME ONLY
⭐️⭐️⭐️⭐️⭐️ 2000+ HAPPY CUSTOMERS
HASSLE FREE RETURNS
All questions about shipments and tracking.
We are currently experiencing a very high order volume and delivery times may be longer than usual. We want to deliver more than expected, so to be on the safe side, we are following these guidelines:All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 75 countries. For all "clothing sets", the delivery time may be slightly longer, around 14 days. This is due to different suppliers.
Your order will be processed and shipped within a maximum of 2 days. Once shipped, you will receive a tracking number via email so you can follow your package in real time. Tracking will be available as soon as the package has been shipped.
We currently only offer standard shipping. However, we are working on introducing express shipping options and will update this section when they become available.
If your order has not arrived within the estimated time frame, please check your tracking information for any updates. If there are no updates or there are significant delays, please contact our support team and we will be happy to assist you.
Yes! We currently ship to approximately 75 countries worldwide. Shipping times may vary depending on your location. If you are unsure whether we ship to your country, please contact our support team.
We are currently experiencing a very high order volume and delivery times may be longer than usual. We want to deliver more than expected, so to be on the safe side, we are following these guidelines:All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 75 countries. For all "clothing sets", the delivery time may be slightly longer, around 14 days. This is due to different suppliers.
Your order will be processed and shipped within a maximum of 2 days. Once shipped, you will receive a tracking number via email so you can follow your package in real time. Tracking will be available as soon as the package has been shipped.
We currently only offer standard shipping. However, we are working on introducing express shipping options and will update this section when they become available.
If your order has not arrived within the estimated time frame, please check your tracking information for any updates. If there are no updates or there are significant delays, please contact our support team and we will be happy to assist you.
Yes! We currently ship to approximately 75 countries worldwide. Shipping times may vary depending on your location. If you are unsure whether we ship to your country, please contact our support team.
Learn more about our exchange and return policy and product warranty.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we accept returns within 14 days of delivery. The item must be unused, in its original packaging and with all tags intact. Return costs are the responsibility of the customer unless the item is defective or incorrect.
For "clothing sets", the return processing time may be slightly longer due to different suppliers. Once we receive your return, refunds or exchanges will be processed within 5-7 business days.
To initiate a return, please contact our support team with your order details here. We will provide you with the necessary instructions and return address. Please ensure that the item meets our return requirements before sending it back.
Yes! We offer free global returns and exchanges for 14 days. If your item is defective or incorrect, we will cover the return costs.
Sale items are final goods and cannot be returned or exchanged unless they are damaged or faulty. If you receive a defective sale item, please contact our support team and we will rectify it.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we accept returns within 14 days of delivery. The item must be unused, in its original packaging and with all tags intact. Return costs are the responsibility of the customer unless the item is defective or incorrect.
For "clothing sets", the return processing time may be slightly longer due to different suppliers. Once we receive your return, refunds or exchanges will be processed within 5-7 business days.
To initiate a return, please contact our support team with your order details here. We will provide you with the necessary instructions and return address. Please ensure that the item meets our return requirements before sending it back.
Yes! We offer free global returns and exchanges for 14 days. If your item is defective or incorrect, we will cover the return costs.
Sale items are final goods and cannot be returned or exchanged unless they are damaged or faulty. If you receive a defective sale item, please contact our support team and we will rectify it.
Do you have any questions about your order or our products? Please contact our support team at info@officialhalohouse.com
You can usually track your order by: Checking your email for a shipping confirmation with a tracking link. Logging into your account on the store's website and going to "Orders" or "Order History". Copying the tracking number and entering it into the shipping company's website (e.g. Posten, DHL, UPS, FedEx). If you have not received a tracking number within the estimated processing time, please contact customer support for assistance.
We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 14 days of receipt, as long as it is unused and in its original packaging. Simply contact us and we will guide you through the returns process. Once we receive the item, we will process the refund to your original payment method or offer store credit if you prefer. Return shipping costs may apply, so be sure to check the details in our returns policy.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay. Depending on availability, we may also offer buy now, pay later options such as Klarna or Afterpay. Your payment is processed securely, and if you experience any issues during checkout, please let us know – we’re happy to help!
If you have a promotional code, you can use it at checkout! Enter the code in the "Discount Code" field before completing your purchase and the discount will be automatically deducted. If the code doesn't work, check for typos, expiration dates, or any conditions, such as a minimum order amount. Still having trouble? Let us know and we'll be happy to help!
Our customer service is available Monday through Friday from 8:00 AM to 6:00 PM.
Average response time: 24 hours.
You can usually track your order by: Checking your email for a shipping confirmation with a tracking link. Logging into your account on the store's website and going to "Orders" or "Order History". Copying the tracking number and entering it into the shipping company's website (e.g. Posten, DHL, UPS, FedEx). If you have not received a tracking number within the estimated processing time, please contact customer support for assistance.
We want you to be completely satisfied with your purchase! If you need to return an item, you can do so within 14 days of receipt, as long as it is unused and in its original packaging. Simply contact us and we will guide you through the returns process. Once we receive the item, we will process the refund to your original payment method or offer store credit if you prefer. Return shipping costs may apply, so be sure to check the details in our returns policy.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay. Depending on availability, we may also offer buy now, pay later options such as Klarna or Afterpay. Your payment is processed securely, and if you experience any issues during checkout, please let us know – we’re happy to help!
If you have a promotional code, you can use it at checkout! Enter the code in the "Discount Code" field before completing your purchase and the discount will be automatically deducted. If the code doesn't work, check for typos, expiration dates, or any conditions, such as a minimum order amount. Still having trouble? Let us know and we'll be happy to help!
